Insurers rely on documents to determine payouts and provide support for or against insurance claims. The often-critical information in these documents is frequently extracted using tools that have changed little in the last 70 years.
Some of these approaches have been digitised to enable quicker access, easy storage and quick copying. However, this approach reaches its limits when the volume, complexity or processing speed of documents needs to be scaled up. Changing from a document-centric to information-centric approach addresses this problem by achieving seamless scalability.
This whitepaper focuses on the steps insurers can take to restructure and digitise the claims litigation process in order to improve performance.