Special report: The future of claims in commercial broking - Expert view

The insurance market is in a state of dynamic flux, with ever increasing challenges from Brexit, regulation and changing customer demands. With increased capacity, competition and a need for efficiencies, the importance of brokers and insurers working together in partnership has never been more critical.

Given they are extremely busy facing into these tough market conditions, brokers need to lean on their insurers to provide tailored, expert claims advice.

In this special report, Victoria Keating, claims relationship management lead at Aviva focuses on why insurers must show the way in embracing future claims innovation, as well as their in-house capabilities and expertise.

Topics covered:
• Proportion of brokers with dedicated claims resource.
• Broker preferences in terms of claims handling.
• Innovations that would benefit claimants.