BRMS case study: Tokio Marine Insurance

Tokio Marine Fire Insurance Company’s existing 401K business support system was a highly manual operation, lacking systemisation and automation. Supporting over 600,000 users, it utilised a variety of hands-on tools including Notes, Excel and Access and featured a manual filing and processing system. Tokio Marine determined that it needed to introduce an image workflow process that included a Business Rules Management System (BRMS) to automate various rules.

This two page case study looks at how Tokio Marine Insurance used BRMS to automate its business support systems and achieve the following benefits:

• Increased staff productivity.
• Reduced user training workloads.
• Enabled business users to manage the process of 400,000 steps with ease.
• Improved overall system performance/throughput, maintenance and security.
• Improved quality due to increased accuracy, better information sharing and historical records.