The coronavirus pandemic hit businesses quickly and unexpectedly and introduced significant challenges and a need for rapid response. While no one expected the massive impact of this crisis and the speed at which it happened, one thing is certain – we must adjust to the new “normal.”
Experts predict that even when the crisis is under control, its effects will last far longer than a few weeks or months.
In this blog, Neal Keene, Field CTO of Smart Communications highlights some of the challenges businesses are facing in the age of Covid-19 and ways to improve digital agility in order to overcome this disruption and lead meaningful conversations with customers.
• The need for speed.
• Quickly adjusting to new policies and changes.
• Improving business continuity.
• Where do you go from here?