The world of insurance claims is constantly evolving, against a backdrop of changing legislation, emerging technologies and social trends.
Designed for brokers, this second BIBA guide of 2019 features Allianz Chief Claims Officer, Thatcham Research chairman and IFB board member, Graham Gibson, and takes an in-depth look at this topic, plus some of the drivers of claims inflation.
The content includes:
• Today's trends and tomorrow's claims.
• What's driving claims inflation?
• The Civil Liability Act.
• Claims management companies (CMCs) and the FCA.
• Fighting application fraud.
• Minimising the chances of a claim through risk management.