Webinar – Part one: Optimise the policy lifecycle and claims process to achieve a seamless customer experience

  • Video
  • Claims
  • Rating +1

A truly seamless claims customer experience has been the beacon many intrepid insurers have been pursuing for years now, yet constantly evolving customer expectations have resulted in the end result proving elusive to many carriers. Developing a best-in-class strategy to manage the policy lifecycle and optimise your customer experience requires a holistic view of your claims department, which technological tools you have at your disposal and where these can be most effectively applied.

Hear from claims decision-makers who specialise in data, automation, client relationships and innovation debate and discuss best practice in your digital claims transformation journey from integrating novel tech with your legacy systems, developing an omnichannel communications strategy for your customers and managing the cost of claims to your carrier.

Part one of this webinar explores:
• Where insurers should be focusing their efforts/getting the best value from automation.
• How to use digital solutions to enable employees to provide a seamless service that suits the customer.
• The danger of oversimplification in claims.
• Digital first versus digital choice and positioning your products correctly.
• Enabling omnichannel and what it really means.