Modernising claims handling through technology

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The insurance industry lacks technological prowess and has an inability to respond to the demands of today’s digital generation. Or so it is commonly stated. Yet technological systems have been employed in the industry for many years – such as functioning to provide cost-effective validation services and other in-house systems to logically manage claims.

Alongside the vast technological developments of the last ten years, the perception of the claims management cycle has also matured from a ‘process’ into a ‘relationship’ and herein lies the problem. Businesses that have yet to grasp the fact that their approach is outdated continue to use systems that are focused on other activities than delivering an exceptional customer service experience.

In this case study, Claims Consortium Group shares its understanding of the industry’s approach to technology and maps out the way forward for the claims handling sector to flourish within the existing digital age.