Flexibility and control in insurance operations

In an industry that has faced and will continue to face large potential changes, many insurers appear to be mired in their own systems. When it is time to enter a new market or integrate an acquisition, does your company have a workable approach?

Clearly the industry is not going to go crazy either because control is essential in an environment where a single operational decision can have far-reaching effects. In the end, managing and mitigating risk is what insurers do. However, there must be a way to keep processes and decision-making flexible while maintaining business control and we all benefit by balancing these two seemingly opposite goals: flexibility and control.

To better understand the control and flexibility challenges facing insurance companies today, this whitepaper focuses on three key areas:
1. Underwriting.
2. Compliance.
3. Customer service.