The Fujitsu European financial services survey 2016

In May 2016, Fujitsu launched one of their largest pieces of research; A New Pace of Change. This compelling report summarises the findings taken from over 7,013 online interviews with insurance and banking consumers across Europe as well as 45 senior business decision makers from the leading European insurance and banking organisations.

Fujitsu have shared this report across Europe to help both insurance providers and banks, gain further insight into the opinions of their customers when it comes to topics such as price, customer loyalty, customer experience and personal data. There is no doubt that the findings from this report, have had a profound influence on many financial services organisations by prompting them to shape their services to help them keep ahead of what Fujitsu are calling the New Pace of Change.