Vehicle accident management: How technology can transform customer care

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Pandemic-related regulations have had a profound effect on customer care processes. Social distancing has reduced the amount of human interaction within customer care and left businesses looking for alternative methods to ensure satisfaction and maintain retention.

As a result, integrating technology and software into the customer journey is now not just important, but essential.

This blog highlights technology’s role in an integrated customer journey and the implications for vehicle incident management as well as accident aftercare.