Claims directors have a vital role to play in ensuring legitimate claims are settled efficiently and on time. Payments to suppliers are a key part of this. The claims director is always looking to find ways to make the process more efficient and less risky for the insurer whilst maintaining good relations with suppliers and ensuring a hassle-free experience for the claimant.
The claims director may find themselves presented with numerous challenges when it comes to making B2B payments related to claims such as avoiding revenue leakage, using claimants’ preferred repairers, dealing with suppliers and paying service providers overseas.
This short guide highlights how Optal’s Virtual Account Numbers (VANs) offer a solution to the challenges faced by senior claims professionals.