This spotlight sheds light on the new technologies that can enable insurers to create unique customer experiences and restore consumer confidence in the post-Covid ‘new world’.
• How the pandemic has changed insurance consumers’ buying practices.
• Developing products which meet consumers’ evolving needs.
• Growth opportunities in the post-Covid ‘new world’.
• Leveraging open platform ecosystems to improve customer experience.
• The emergence of just in time insurance and open insurance.
• Providing ongoing customer engagement to improve retention rates.