We know that intelligent automation can be a strong basis for transformation within the insurance sector. However, understanding what that really means in changing the DNA of an insurance business can be difficult in the beginning.
Insurance leaders are grappling with a complex mix of challenges impacting operational costs, legacy systems, available data pools, and the tendency to operate in silos. At the same time, they realise the need to contend with a growing customer appetite for flexible products, hyper-personalisation, and digital first experiences. CX is a crucial success criteria and strategic priority for supporting retention and trust.
In a recent roundtable hosted by Blue Prism, a panel of global insurance leaders discussed the opportunities and challenges in using automation to transform and solve complex challenges within the industry. This blog provides some key insights from the session.
This blog provides some key insights from the session.