The Covid-19 pandemic continues to create uncertainty for individuals and businesses, creating demand for all new service levels in a more remote working environment than ever before. Overnight, individuals of all different generations became dependent on on-demand services for basic goods like groceries.
This level of convenient, on-demand service doesn’t stop with consumer goods – your customers expect to be able to interact with your business and understand their insurance policies no matter the time of day or location.
In this article, John Oughton, Head of UK Professional Services, Applied Systems Europe, sheds light on:
• The shift to self-service and why this has come about.
• What this means for brokers.
• How brokers should use and promote their self-service options to customers to create excellent customer experiences.