Guidelines for meeting customer expectations with innovative insurance products

Customer-centricity is key

Technology is mature enough today that meaningful change for even complex lines of business is within most insurers’ reach. Despite carriers' self-perceptions of adequacy, change is still outpacing many of their plans as they fall victim to comparing themselves only to direct competitors rather than focusing on customer-centricity and the technology at their disposal.

This white paper focuses on how insurers can leverage new technologies to meet customers’ expectations and beat the pace of change.