Today’s insurance customers demand more. They expect their insurer to quickly process and underwrite their insurance application online or through an app, easy self-service transactions, and speedy claims resolution. The good news, according to most studies, is that consumers are willing to pay more for the value and convenience of a world-class seamless experience.
By enhancing their digital capabilities, insurers can meet these customer needs, provide excellent customer service to improve retention, and cuts costs to provide competitive premiums in an increasingly price-conscious market.
This creates both a challenge and an opportunity for the insurance industry. Insurance companies have decades of optimised processes and systems that are not aligned to this new digital business model. Disruption is a real and looming risk, and perceptive insurers realise they must adopt a digital strategy.
Download this whitepaper to find out more about why insurance companies should re-evaluate their operations in a digital world and the benefits they can achieve by enhancing their digital capabilities.