Special report: The future of personal lines

Having grown up in the digital age, the next generation of insurance customers will have very different expectations to previous generations. Based on the findings of our Personal Lines Survey, this report explores what the industry needs to do to future proof itself and meet these evolving needs.

Video: Defending against fraudulent claims

In this short video, Victoria Keating, claims relationship manager lead at Aviva discusses how her team work closely with customers to help ensure they can defend against spurious claims.