Having grown up in the digital age, the next generation of insurance customers will have very different expectations to previous generations. Based on the findings of our Personal Lines Survey, this report explores what the industry needs to do to future proof itself and meet these evolving needs.
The announcement of the Lloyd’s Blueprint One had been well signalled when Lloyd’s announced the Future of Lloyd’s Prospectus back in May 2019. This short article provides a perspective on Lloyd’s latest modernisation programme.
In the second of our series of podcasts with Motor Insurance World speakers, David Williams, managing director of underwriting and technical services at Axa, is interviewed by Post’s content director Jonathan Swift, outlining what challenges insurers can expect to come across over the next decade.