Claims
843 whitepapers and resources
Claims
Webinar: How can insurers adapt to handling the large volumes of digital media now involved in claims?
Insurance companies today are dealing with high volumes of digital media associated with claims processes. In this webinar, an expert panel discuss the impact this trend has had on the claims process, how insurance companies can address this issue and provide a better customer experience.
Beyond pay and claim: Building profitable relationships in insurance through added value benefits
Collinson surveyed over 2,000 consumers who’ve bought or renewed travel, car or home insurance in the past 12 months in the UK. With a focus on product innovation, discover how added value benefits can be used to drive profitability across different demographics and products.
Video: Claims in the mid-market space
Mid-market sized clients often don’t have the same resource and infrastructures as the larger corporates do to be able to manage claims. Aviva’s Mid-Market claims relationship management team are there to fill that gap. Watch this video to find out more.
Video: Tailoring a claims proposition for your mid-market clients
Aviva’s dedicated mid-market claims relationship managers work with you to understand your client’s needs to tailor a claims proposition around them, focusing on reducing claims frequency, preventing future losses and mitigating against the unavoidable. Find out more from the team in this video.
Video: What makes high net worth claims so different?
In this video, ARAG's Head of Sales, Andy Talbot, talks about why high net worth claims are different and the ways that legal expenses insurance dovetails with household insurance policies designed for high net worth individuals.
White list - is your glass half full?
As insurers continue to explore new ways to fight fraud, one thing they might consider is turning the models for identifying fraudulent claims on their head. This blog looks at how insurers could apply more intelligent white-listing of customers in order to speed up the fraud investigation process.
Industry brief: Prevent application fraud and detect false claims
Policyholders have high expectations for a streamlined experience, but insurers must also consider the realities of rising fraud. This content looks at how insurers can balance the competing demands of catching fraud, authenticating good customers, and providing outstanding user experience.
Car insurance today
With advancements in the InsureTech space, there are many new opportunities opening up to motor insurance providers which can more accurately calculate risk and streamline claims processes leading to lower premiums. This article sheds light on the latest trends which are re-shaping motor insurance.
Webinar: Delivering positive customer outcomes by unlocking the full potential of your underwriting data
What can be done to improve loyalty and change the long held perception of insurance products as the ultimate grudge purchase? In this webinar, an expert panel discuss how better data management at the underwriting stage can improve claims handling and customer outcomes.
Taking the pain out of claims
For insurers, each customer interaction needs to be treated like a critical moment of truth, particularly in the claims process. This whitepaper focuses on how insurers can improve the customer claims journey by combining a personalised service with a digital and self-service experience.