Digital transformation
367 whitepapers and resources
Insurance claims transformation in the digital age
When we talk about claims transformation, we are very much talking about a change in the whole way that consumers perceive insurance and the risk profession. This blog discusses how insurers and their customers can reap the benefits of claims transformation in the digital age.
Insurance customer experience: Meeting the expectations of today’s consumer
Customer experience and satisfaction are critical in insurance, but many in the industry are still in the early adoption stage of digital transformation. This blog focuses on the steps that insurance providers can take to accelerate the shift towards achieving a customer-centric approach.
Getting digital insurance right starts with content
Digital transformation is changing how insurers focus on customer experience. With these changes the problem of content - documents, messages, text - becomes the next issue to tackle. Watch this webinar to learn how to use content to accelerate the customer experience and improve critical processes.
Overcoming the business challenges to achieve digital transformation
In this report, Guidewire and The Insurance Network reflect and analyse on the findings in a research programme on how to tackle the key challenges in digital transformation as the insurance sector responds to the pandemic and the demands of the digital age.
Embracing claims digital transformation - focus on outcomes
Claims are one of the few opportunities insurance carriers have to deliver a positive, impactful customer experience, build customer loyalty and collect valuable data to help improve operations. This article focuses on the benefits of embracing claims digital transformation.
How digital workers can complement human underwriters and enhance the customer experience
This content focuses on why many insurance companies are turning to intelligent automation to support existing underwriting functions and leverage the value of data. Download this article to discover how digital workers can complement human underwriters and enhance the customer experience.
The strategic intelligent automation index: How boards are shaping future organisational models around a digital workforce
The digital workforce has come of age in 2020 during the Covid-19 pandemic. This report sheds light on Blue Prism’s analysis of annual reports issued by FTSE 350 companies and how boards are shaping future organisational models around a digital workforce.
Solving surges in customer enquiries for general insurers during critical events
This content focuses on how the Covid-19 pandemic has directly impacted call volumes for insurers and their ability to respond to customer enquiries, before highlighting the tools available to manage a surge of enquiries and optimise contact centres.
Digital transformation in the insurance industry: Are you there?
If ever an industry was ripe for digitisation and automation, it is insurance. This content focuses on how changing consumer attitudes and rapidly advancing technology are driving digital transformation within insurance, and how insurers can secure quick wins from modest investments.
Blog: The digital path forward for the broker market
In this blog, Andy Fairchild, CEO at Applied Systems Europe highlights some key takeaways from the annual Applied Digital Broker Survey, four key forces driving change and why now is the time for digital transformation within the broker market.