Digital transformation
331 whitepapers and resources
Nine ways insurers can accelerate their digital transformation
This content sheds light on nine ways insurers can accelerate their digital transformation - from creating frictionless consumer experiences to optimising payment handling and reconciliations. Learn how insurers can capture more opportunities across multiple devices, audiences, and channels.
Case study: Transformation of claims settlement business
As a major Belgian insurer, Groep P&V wished to implement a new core platform that supported local needs and languages, initially French and Dutch. This case study focuses on how Groep P&V implemented a digital claims settlement platform to set a new standard in customer care.
Insurer Old Mutual creates new hours in the day for its employees
Read this case study to learn how Old Mutual accelerated its digital transformation journey with intelligent automation, enabling the company to give 22 million minutes back to its employees, deliver better customer service and build digital engagement.
Duck Creek discusses transforming legacy technology with AXA and Unum UK
At a recent webinar, Duck Creek Technologies, AXA Insurance and Unum UK explored how to tackle legacy technology to enable efficiencies and improve the customer journey. This blog provides a summary of the key points raised during the discussion.
Why adopt open source AI platforms for business transformation
Artificial intelligence is becoming ubiquitous across all functional areas of a business. However AI is also the most disruptive innovation of our lifetime. This content highlights the inherent risks and the benefits of adopting open source AI platforms for business transformation.
Finance digital transformation in insurance
In many ways, the success of digital transformation initiatives in finance is mission critical for insurance CFOs. In this paper, we lay out a model step-by-step approach on how insurers can orchestrate a successful finance digital transformation journey.
Alleviate technical debt
IT modernisation can help organisations reduce the technical debt of their current infrastructure and free time and budget for strategic projects that support business innovation. Read this whitepaper to learn about key considerations for selecting vendors and solutions.
Cross-industry insights: How intelligent automation is freeing Co-operative Bank employees to connect with customers
The Co-operative Bank has been fostering trust with strong customer relationships for more than four generations. Download the full story to learn how the Co-Operative Bank used Blue Prism intelligent digital workers to quickly resolve the excess queue each day and improve customer service.
Spotlight: Where next for digital claims?
A recent survey carried out by Post in association with 360Globalnet found that the straight through processing of personal lines claims is still not a reality for most insurance customers. Based on feedback from frontline claims specialists, this spotlight provides analysis of the survey results.
Spotlight claims: Reducing the void between insurance and retail
Amazon’s recent announcement about its Insurance Accelerator is a stark warning for ‘Wizard of Oz’ claims. With efficiency and customer satisfaction likely to become the key battlegrounds for personal lines, this spotlight focuses on how to reduce the void between insurance and retail.