Digital transformation
331 whitepapers and resources
Insurance perspectives on transforming the end-to-end customer experience, from on-boarding to claims
In this webinar, a panel of insurance professionals from the Asia Pacific region discuss the end-to-end transformation of the customer experience, from digital on-boarding to claims processing. Watch this session to hear from Bajaj Allianz General Insurance, AXA, QBE and Blue Prism.
When it comes to property & casualty insurance, digital is data
Data quality is a leading inhibitor of insurers’ digital transformation. This content focuses on the data-driven future of the P&C insurance industry, the digital transformation challenges facing P&C insurers and their goals for becoming data-driven carriers in the post-pandemic world.
In-depth: The digital age
It seems we are all sailing into a digital future whether we like it or not, but what exactly does it mean to be a digital broker and where is this digital tide taking the sector? This article explores the meaning of ‘digital’ and what brokers must do to get ahead.
Create a dynamic insurance culture that unlocks transformation value
For the insurance industry to fully embrace the potential of new technologies and new ways of working, there must be a cultural shift, and it must happen soon. This blog highlights how insurers can create a dynamic insurance culture to unlock transformation value and bring great ideas to life.
Blog: What are the issues hindering digital transformation?
Digital transformation is a topic that is paramount for everyone working throughout the insurance ecosystem. This blog reflects on the results of Insurance Post’s survey of the P&C insurance sector about the challenges of digital transformation.
Five steps for a simpler UBI transition plan
UBI is the gateway to the insurance of the future but before they can reap the benefits, motor insurers need to address some big macro issues that will not solve themselves overnight. This content provides five steps for a simpler UBI transition plan.
Infographic: Taking the pulse on digital transformation in insurance
This infographic provides a snapshot of ABBYY’s digital transformation survey results. Topics covered: digital transformation technologies insurers use today; barriers to digital transformation; three biggest disruptions; technologies for tomorrow; how insurers monitor progress and bottlenecks.
Digital intelligence industry report: Simplify, digitise and scale
The Insurance Network, in collaboration with ABBYY, analysed insurance industry survey data, research, and interviews with insurers like Swiss Re and Zurich to create a framework for successfully digitising insurance processes. Download this report to find out more.
Cross-industry insights: How Telefonica has reduced call handling time in its contact centres by 80% with automation
Telefonica is a 100-year-old telecoms company that set a goal to achieve savings of 1 billion euros through its global digital transformation program. Download this story to learn how they are transforming their contact centres to provide better customer experiences and motivate their employees.
Claims - the genesis for digital transformation and cultural change
Insurers are continually striving to improve the claims service they offer and increase the speed at which claims are resolved. Featuring input from Ageas, AXA and Zurich, this spotlight focuses on why automation is vital to this process and the importance of digital skills within claims teams.