Claims
760 whitepapers and resources
Claims
Prevent insurance fraud while improving customer experience
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.
Tribunal fees back on the table as employment claims continue to climb
It has been more than 18 months since the employment tribunal fee regime was ruled unlawful by the Supreme Court. This article assesses whether fees for employment tribunal claims are likely to be re-introduced in the near future, as well as the potential impact of the government’s Good Work Plan.
Case study: esure cuts call center fraud by 40% with iovation
The rise of digital applications for insurance policies has brought with it an increasing number of bad policies, with fraudsters turning to aggregators to solicit quotes and submit applications. This case study looks at how esure collaborated with iovation to combat omni-channel fraud.
Case study: Doubling claims review productivity
This case study looks at how a Medicare Administrative Contractor (MAC) responsible for reviewing millions of claims annually leveraged EXL’s robotics solution and doubled claims review productivity as a result.
Case study: GoCompare.com facilitates early fraud reduction
This case study focuses on how GoCompare.com implemented iovation’s device recognition technology at point-of-quote to identify high-risk traffic, flag third party fraud, block misuse of its website, and increase partners’ confidence in the customers passed to them.
A BIBA brokers' guide to employers' liability insurance
This broker guide looks at the current trends in employers' liability (EL) insurance. Topics covered include the battle to combat fraud, case law, a look at complementary cover, and the important role that can be played by record-keeping should a claim be made against an employer.
Infographic: Combining technology and the human touch for stronger motor insurance relationships
A survey of 1,500 motor insurance buyers reveals how customers perceive insurance premiums and what could improve the disconnect between price and perceptions. This infographic illustrates consumer attitudes and how motor insurance providers can develop stronger relationships with their customers.
Curing consumer scepticism with technology and education: Why motor insurance providers must make better use of data to demonstrate value and reward loyalty
This research report demonstrates that there are opportunities for motor insurance providers to safeguard and grow market share by using technology to improve pricing accuracy and competitiveness; and to appeal to consumers’ expectations that any loyalty they show to a provider should be recognised.
A new era of P&C claims management: Handling claims in an increasingly digital, analytic and flat world
The processing and payment of insurance claims is the moment of truth between property and casualty insurers and their customers. This whitepaper looks at the new technological tools and analytics capabilities available to P&C insurers which have the potential to transform their claims performance.
Case study: The AA Insurance prosecutes a ghost broking fraud ring
To find out why 83 new motor insurance policies were being cancelled as soon as they were opened, AA Insurance leveraged iovation’s fraud prevention service and insight from the Fraud Force Community to piece together a sophisticated ghost broking ring. Download this case study to find out more.