Claims
843 whitepapers and resources
Claims
Water damage: An Aviva Risk Management Solutions guide for commercial clients
Water leaks can cause untold damage and disruption commercially – accounting for approximately a third of all claims by value. Produced by the Aviva Risk Management Solutions team, this guide to water damage provides advice on how to prevent and minimise the impact of water damage incidents.
Pushing back on payments fraud
One of the most common fraud vectors today and greatest vulnerabilities is push payments, with APP fraud losses totalling £354.3 million in 2018. This whitepaper sheds light on the emergence of APP fraud and how technology can counter the rising risk in push payments.
Video: Commercial contract mock mediation and trial
On Wednesday 9th October 2019 ARAG ran a commercial contract mock mediation and trial in association with 3PB Barristers and the Insurance Institute of Bristol. Part one of this video series provides a preview of the event and highlights three key points about mediation.
Video case study: Escape of water claims
In this video, Vanessa Millar, claims relationship manager at Aviva discusses how her team can support clients when it comes to escape of water claims by looking at claims MI data, and working closely with their risk prevention colleagues to implement strategies which help to avoid future losses.
Video: All rise for Aviva's claims mock trial
In September, Aviva hosted its first mock trial for staff, brokers and clients to watch a claim case scenario in court. This video provides insights into how risk and claims professionals can prepare appropriately before a claim arises and the importance of record keeping in the case of a claim.
Works of art: A shame to throw it away
What happens when a work of art gets damaged? Benedetta Brandi, Marketing & Communication Manager, AXA Art provides specific examples of works of art that have been damaged and the factors that determine whether a work of art can be restored or instead become classified as "Totaled".
Essential steps to digitising and transforming your claims process
Managing claims content is a growing struggle for insurers. This best practice guide focuses on why it’s time for insurance companies to tame the content chaos in their claims processes and highlights five key considerations when determining the right content strategy for your claims department.
Video: Embracing in-house capabilities
Watch this video to find out more about Aviva’s in-house capabilities when it comes to claims. From desk surveyors and engineers to key centres of excellence, the Aviva claims teams look to understand each and every customer so their claims service can suit their individual needs.
Automation and machine learning: The future of insurance
This blog outlines how automation and machine learning have the potential to bring huge benefits to the insurance industry in terms of both improving efficiency and facilitating a more streamlined and automated claims process for customers.
Infographic: An insurance claims handler's survival guide
With a dramatic rise in unstructured content such as video and images, traditional claims processes need modernising. This infographic highlights how claims handlers can adapt to manage the increasing quantity and variety of content associated with claims.