Strategy
1178 whitepapers and resources
Strategy
Digging deeper: Using business data and company director data to inform insurance risk management
Based on research conducted by LexisNexis Risk Solutions, this whitepaper focuses on how commercial motor and commercial property insurance providers are harnessing the power of business data to inform risk management, and why some providers are not yet using this data.
How confused.com and iovation fight ghost broking
Ghost broking is what keeps insurance fraud managers up at night. In this webinar, Stephen Adams, fraud manager at Confused.com shares his organisation’s experience of using iovation’s device intelligence solution to fight fraud, prosecute fraud rings and protect its panel of insurers.
Orchestrating AI
Harvard Business Review Analytics Services and EXL surveyed over 500 professionals across multiple industries to learn how AI is being implemented, where companies are in their adoption of AI, and what outcomes they have been able to drive. This document provides the first look at our study data.
Are new data sources *sparking joy* for underwriting and claims?
Is new data positively impacting insurers and sparking joy? Or are these just more data points destined to be thrown out in the end? This article looks at the impact of new data sources and the implications for claims and underwriting.
Property insurance: Ordering data in
Property insurers continue to hang their success on the quality and use of data. In this article, Edward Murray looks at the benefits of using external data providers and why some peril risks have proven more popular in terms of being profiled at a more granular level than others.
Prevent insurance fraud while improving customer experience
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.
Cyber threats to UK businesses
Cyber risk is now number one or very high on the threat matrix for many organisations. This report sheds light on the evolving landscape of cyber risk in the UK, how insurers can price cyber risk and four simple steps organisations can follow to proactively manage cyber risk.
Transformation across the insurance lifecycle for better service and reduced cost
This case study focuses on how EXL worked with one of the world’s largest publicly traded P&C insurance firms to rapidly transform its insurance value chain, restoring profitability and establishing the insurer as a formidable digital-era competitor.
Digital transformation of the marketing function for UK insurers
EXL’s research on UK insurers reveals a strong positive relation between the earned media value of the social media buzz, brand consideration and market share. This article looks at what digital transformation means for UK insurers’ marketing functions and how they engage with consumers.
A BIBA brokers' guide to claims inflation trends
The world of insurance claims is constantly evolving, against a backdrop of changing legislation, emerging technologies and social trends. Designed for brokers, this BIBA guide takes an in-depth look at the issue of claims inflation, including the latest claims trends and regulatory developments.