Strategy
1178 whitepapers and resources
Strategy
With a little help from your friends: The big business benefits of Employee Resource Groups
Studies show that a diverse and welcoming work environment results in happier employees, better teamwork and greater innovation because of the wide range of experiences employees bring to the table. This article looks at the emergence of Employee Resource Groups and highlights the business benefits.
Infographic: Ethics and bias - Managing accuracy and morality in AI
This Ethics and bias infographic focuses on how companies must combat bias within data and algorithms that could skew insights and impact consumers, and manage accuracy and morality in AI.
Infographic: Practical AI
This Practical AI infographic focuses on how AI is being leveraged today and how it is attracting great interest, but very few companies are achieving breakthrough outcomes today.
Infographic: Why consumers mislead motor insurance providers
Two out of five consumers think it is acceptable to omit or adjust information given to motor insurance providers to get a better price. This infographic sheds light on consumer attitudes towards motor insurance fraud and what insurers can do to convince consumers to provide honest information.
Case study: esure cuts call center fraud by 40% with iovation
The rise of digital applications for insurance policies has brought with it an increasing number of bad policies, with fraudsters turning to aggregators to solicit quotes and submit applications. This case study looks at how esure collaborated with iovation to combat omni-channel fraud.
Infographic: Human x Machine - Talent and the augmented workforce
This Human x Machine infographic focuses on AI’s ability to transform how work is done, how it is dependent upon how well a company can orchestrate its people and technology, and some key orchestration and operational challenges.
The use of data in commercial risk management
A study of insurance professionals investigated if and how insurance providers are making the most of their available data and what can be done to ensure effective risk management in the future. This infographic highlights how commercial insurers are using data to manage risks.
Infographic: AI tomorrow - How AI changes the future of work
This AI tomorrow infographic focuses on AI’s future impact on business, jobs, areas where it can be applied and outcomes companies largely anticipate, with more than half of companies expecting AI to deliver operational and CX outcomes in three years.
Definitive guide to next generation fraud prevention
This report explores how companies can leverage a next generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
Case study: How Zurich leveraged telematics data to improve claims services for customers
Telematics is enabling insurers to realise extraordinary, deep cost savings and loss ratio improvements. This case study features a close look at how Zurich Insurance has pioneered a solution for its claims costs and customer experience using the latest in technology and telematics services.