Business Management
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Business Management - White papers related to Business Management
A little less conversation, a little more action in insurance!
The use of chatbots within the insurance industry is now becoming a reality. This blog highlights the implications of using chatbots as a customer communications tool and the importance of striking a balance between digitalisation and human empathy.
Infographic: The next generations and insurance
Representing two billion people, Millennial and Gen Z adults between the ages of 18 and 38 are becoming more relevant to the insurance industry in terms of spending power. This infographic illustrates how brokers can meet the needs of the changing consumer to grow a more profitable brokerage.
Infographic: Connecting with the connected home
As new connected home technologies come to market, the general consumer interest in such technologies is growing. This infographic highlights consumer attitudes towards connected home technology and how insurers can leverage these technologies to benefit policyholders and reduce claims.
Broker roundtable: Dealing with data
The amount of data that brokers have access to is increasing rapidly. Our panel of experts discuss how the industry can use this information to improve the customer experience and create efficiencies.
Video: Mid-market businesses are investing more in technology
Aviva’s Domini Bucknell discusses the increasing trends in mid-market businesses investing in technology, which can mean improvements to the running of their businesses but also increased risks.
The broker of the future?
What advances in technology may shape the insurance sector in the future and what does the broker of the future look like? In this blog, BIBA’s CEO Steve White outlines some enablers and trends that can be both threats and opportunities for the broking community.
Guidewire Cloud to accelerate TD Insurance Business Transformation
TD Insurance is part of the TD Bank Group, one of Canada’s largest financial services organisations. This short blog highlights how Guidewire is helping TD Insurance embark on the next phase of its transformation journey by migrating the Guidewire InsuranceSuite™ applications to Guidewire Cloud™.
The digital age of insurance: A roadmap to digital transformation
Now that the digital transformation of insurance is here, opportunities abound for brokers who are ready to take the steps necessary to ensure their futures in the digital age. This content focuses on the factors driving the digital age of insurance and why going digital matters for brokers.
The digital age of insurance: Five reasons why your brokerage should be digital
The time for denial of the digital age of insurance is over. The call to action is simple: it’s time for brokers to seize the opportunity of digital transformation. This eBook focuses on five reasons why your brokerage should be digital.
Special report: The future of personal lines - An expert view
The insurance industry needs to understand the demands of its future customers if it is to meet their expectations. EXL’s head of UK and Europe and SVP Insurance, Nigel Edwards explains how smarter insurers will adopt personalisation and a frictionless purchasing and servicing experience to win out.