IT and Software Support
227 whitepapers and resources
IT and Software Support
How technology will inform the next phase of claims transformation
In this report, we examine the results of a survey undertaken by Blue Prism and Intelligent Insurer in 2021, looking at how technology informs the strategic priorities of an insurance business and the changes claims departments expect to see moving into 2022.
Be customer-centric in the moments that really matter
It’s time for insurers to look beyond the policy and get to know their customers better. This e-book sheds light on how insurers can leverage AI and advanced analytics to transform customer insights and meet customers’ needs across all stages of the customer lifetime journey.
Application fraud: Intelligence and a united front bring progress
This spotlight focuses on why application fraud remains a key threat for the insurance industry and how insurers as well as brokers are using the art and data science of counter fraud to make sure honest policyholders do not suffer.
Spotlight: Where next for digital claims?
A recent survey carried out by Post in association with 360Globalnet found that the straight through processing of personal lines claims is still not a reality for most insurance customers. Based on feedback from frontline claims specialists, this spotlight provides analysis of the survey results.
Vehicle accident management: How technology can transform customer care
Integrating technology and software into the customer journey is now not just important, but essential. This blog highlights technology’s role in an integrated customer journey and the implications for vehicle incident management as well as accident aftercare.
Machine learning - a progressive solution for claims fraud detection
Fraud is both an ever-present threat and growing opportunity for insurers who haven’t yet shifted to a data-driven detection model. This content highlights two key challenges facing counter-fraud teams and how insurers can leverage machine learning for claims fraud detection.
Reducing claims & legal expenses by integrating record retrieval into Duck Creek
Some innovative insurers using both Compex and Duck Creek have saved hours per claim file by integrating record retrieval directly into their P&C management workflows. This whitepaper explores how these innovators have reduced litigation management expenses and claims cycle times.
Digital claims: Why insurers need to grasp the nettle today
The Covid era has exposed the pitfalls of outdated claims platforms and a dependency on hard-coded systems. This blog highlights four key factors which are reshaping the claims landscape and how no code digital claims technology is simultaneously transforming insurers' NPS and cost base.
The top three things that matter with ePayables platforms for claims: Flexibility, flexibility, flexibility
The single, most direct, and impactful time an insurer must fulfil its brand promise with its policyholders is at the time of a claim. With ePayables platforms emerging within the claims space, this blog sheds light on seven key points along the payment process to keep in mind regarding flexibility.
Four key points to consider when choosing a texting platform for insurance
Insurers know that the customer claims journey needs to be improved and are tackling some of the complexities by offering texting - a more empathic, simple, and convenient communication channel. This blog focuses on four key points to consider when choosing a texting solution for insurance.