IT and Software Support
227 whitepapers and resources
IT and Software Support
Beyond convenience: Claims reimagined
A claim is the most important touchpoint with a customer, the moment of truth. Designed for insurers, this content focuses on how you can utilise technology to turn your claims process into a transparent, convenient and seamless experience for all stakeholders.
Virtually amazing: Power virtual claims inspections with AI-enabled augmented reality from Guidewire & PLNAR
80% of insurance consumers say initiating claims through image-based mobile apps has a positive impact on the customer experience, while nearly 30% say sending an adjuster hurts it. This blog focuses on how insurers can power virtual claims inspections with AI-enabled augmented reality.
Can insurers configure their way through a storm?
Cleaning up Storm Eunice will take months and every home insurer will face the catch 22 that comes with mass notifications, mass customer needs and systems not configured to cope. This short blog highlights why modern configurable claims systems are essential for mounting a successful response.
What does 'good' look like for claims in 2022?
What do customers now expect from insurers when it comes to handling their claims? In this 30-minute webinar, Duck Creek Technologies, Beazley and Insurance Post explore the trends reshaping the claims landscape and how insurers can meet the expectations of claimants in 2022 and beyond.
Horses for courses - especially with claims management
This short blog highlights the importance of identifying claims with heightened risk and routing them at the earliest time to the right people for appropriate oversight.
Claims inflation weighing heavy on the shoulders of insurers
With insurers already facing a gruelling voyage of changing regulations and shifting contemporary consumer expectations, the last thing they need is raising costs. This short article briefly highlights how insurers can leverage digital technology to tackle claims inflation.
Pandemic pets and insurance
In the UK, 17 million households have pets and the number of pets insured has doubled in the last year. This content sheds light on the latest trends impacting the pet insurance market and the tools available to help pet insurers assess risks whilst also managing customer relationships.
Case study: Transformation of claims settlement business
As a major Belgian insurer, Groep P&V wished to implement a new core platform that supported local needs and languages, initially French and Dutch. This case study focuses on how Groep P&V implemented a digital claims settlement platform to set a new standard in customer care.
Delivering a modern claims experience
Claims innovations present insurers with a unique opportunity to reimagine the traditional claims process as one centred on the policyholder. This blog highlights five key trends gaining considerable momentum in P&C claims.
Spotlight application fraud: Ghost busting - email intelligence to help combat application fraud
The rising problem of insurance application fraud and ghost broking activity is putting the insurance market under significant pressure to improve the robustness of identity validation checks. This spotlight focuses on how insurers can leverage email intelligence to help combat application fraud.