IT and Software Support
234 whitepapers and resources
IT and Software Support
Insurance claims experience a major factor in loyalty
A large number of policyholders in our LexisNexis Risk Solutions research continue to express cynicism or dissatisfaction with the insurance claims process. This blog highlights some of the key findings including the relationship between insurance claims experience and loyalty.
Insurance industry and data science working together: How new data insights come to market
In this interview, Alan O’Loughlin, senior director, head of data science international at LexisNexis Risk Solutions discusses recent changes in how data is being applied in the insurance market, how new insurance insights emerge and whether data demands will shift.
Insurance strategies and challenges: Using intelligent automation to enhance customer experience
Transforming customer experience for insurers can be a particular challenge because it encompasses touchpoints during the entire lifecycle of a policy. This blog provides some top tips and tactics for insurers using intelligent automation to enhance the customer experience.
Case study: Laya Healthcare delivers critical customer documentation 99% faster with Blue Prism
Based in Ireland, Laya Healthcare is the second largest insurer in the country with more than 600,000 members. This case study focuses on how Laya Healthcare leveraged intelligent automation to deliver critical customer documentation 99% faster, whilst also processing claims 70% faster.
Podcast: Leveraging AI in subrogation
In this podcast, Rob Savitsky and Peter Herz from Duck Creek chat with Jeff To of CCC Intelligent Solutions about his take on the state of subrogation in P&C and how AI-powered predictive models are helping claims teams identify subrogation opportunities more efficiently and increase recoverables.
Optimising claims indemnity spend leveraging data & analytics
With the right data & analytics strategy in place, insurers can leverage advanced analytics capabilities to ensure significant indemnity savings. This content identifies opportunities for claims indemnity spend reduction and highlights how insurers can prioritise and implement these initiatives.
Insurance perspectives on transforming the end-to-end customer experience, from on-boarding to claims
In this webinar, a panel of insurance professionals from the Asia Pacific region discuss the end-to-end transformation of the customer experience, from digital on-boarding to claims processing. Watch this session to hear from Bajaj Allianz General Insurance, AXA, QBE and Blue Prism.
Beyond convenience: Claims reimagined
A claim is the most important touchpoint with a customer, the moment of truth. Designed for insurers, this content focuses on how you can utilise technology to turn your claims process into a transparent, convenient and seamless experience for all stakeholders.
Virtually amazing: Power virtual claims inspections with AI-enabled augmented reality from Guidewire & PLNAR
80% of insurance consumers say initiating claims through image-based mobile apps has a positive impact on the customer experience, while nearly 30% say sending an adjuster hurts it. This blog focuses on how insurers can power virtual claims inspections with AI-enabled augmented reality.
Can insurers configure their way through a storm?
Cleaning up Storm Eunice will take months and every home insurer will face the catch 22 that comes with mass notifications, mass customer needs and systems not configured to cope. This short blog highlights why modern configurable claims systems are essential for mounting a successful response.