IT and Software Support
227 whitepapers and resources
IT and Software Support
How personalised interactive videos enhance customer experiences
One new tactic insurers are adopting is the development of personalised, interactive videos and deploying them across a number of use cases. This podcast discusses the evolution of video as a format and how personalised, interactive video can improve customer experience, retention and renewals.
Infographic: Intelligent decisioning - turning a simple claim into a touchless claim
Even a “simple” claim may contain complexities that force automated systems to escalate, tying up claims adjusters as they work to verify minor details. This infographic highlights how intelligent decisioning reduces workloads and creates truly touchless claims.
DAP integration with modern core systems
With increasing competition in the P&C insurance market, the pressure to deliver on claims experiences that alleviate customer anxiety and speed up the claims process is high. This blog highlights how a digital adoption platform brings the benefits of personalisation to claims customers and staff.
Video: Leveraging digital trends in insurance - Part one
How can insurers leverage digital? Part one of this video series briefly highlights how insurtechs and software providers can help insurers improve end-to-end processes within specific areas such as dynamic pricing, automated claims handling and automated underwriting.
The future of claims
Each insurance claims experience is an opportunity to connect with customers for unique and personalised communications. Read this report to find out how insurers can deliver exceptional claims experiences and drive profitable growth by building a future-ready claims organisation.
Insurance fraud from A to Z
This A to Z insurance fraud guide aims to collate CRIF’s research and experience in the insurance fraud field into one place. Topics covered: how the current cost of living crisis is impacting fraud; the most common types of insurance fraud; how insurers can mitigate fraud now and in the future.
Insurance fraud - but not as we know it
The UK insurance market is heading for unchartered waters when it comes to insurance fraud. This content highlights why the market could see a 40% hike in insurance fraud in the new year, and how insurers and their claims suppliers can start preparing today by gathering new and consistent data.
How different views on digital transformation impact customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity, but a misalignment in strategic goals is slowing progress. This content highlights how tech-savvy insurers are using digital to improve customer experience in claims and the importance of strategic alignment.
The case for outsourced FNOL: A guide for motor insurance brokers
The new FCA “price walking” regulations promise an end to the ‘race to the bottom’ and a shift towards improving customer service. This content focuses on how motor brokers can enhance claims processes to improve customer satisfaction, the importance of FNOL and five reasons to outsource FNOL.
Towards smarter, efficient and trusted insurance marketplaces through computable contracts
How can computable contracts and distributed ledger technology benefit insurers? This content examines the applications of computable contracts in the insurance industry and the way forward for enterprises in integrating computable contracts to achieve greater transparency and process efficiencies.