IT and Software Support
233 whitepapers and resources
IT and Software Support
The future of claims
Each insurance claims experience is an opportunity to connect with customers for unique and personalised communications. Read this report to find out how insurers can deliver exceptional claims experiences and drive profitable growth by building a future-ready claims organisation.
Insurance fraud from A to Z
This A to Z insurance fraud guide aims to collate CRIF’s research and experience in the insurance fraud field into one place. Topics covered: how the current cost of living crisis is impacting fraud; the most common types of insurance fraud; how insurers can mitigate fraud now and in the future.
Insurance fraud - but not as we know it
The UK insurance market is heading for unchartered waters when it comes to insurance fraud. This content highlights why the market could see a 40% hike in insurance fraud in the new year, and how insurers and their claims suppliers can start preparing today by gathering new and consistent data.
How different views on digital transformation impact customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity, but a misalignment in strategic goals is slowing progress. This content highlights how tech-savvy insurers are using digital to improve customer experience in claims and the importance of strategic alignment.
The case for outsourced FNOL: A guide for motor insurance brokers
The new FCA “price walking” regulations promise an end to the ‘race to the bottom’ and a shift towards improving customer service. This content focuses on how motor brokers can enhance claims processes to improve customer satisfaction, the importance of FNOL and five reasons to outsource FNOL.
Towards smarter, efficient and trusted insurance marketplaces through computable contracts
How can computable contracts and distributed ledger technology benefit insurers? This content examines the applications of computable contracts in the insurance industry and the way forward for enterprises in integrating computable contracts to achieve greater transparency and process efficiencies.
Transform claims on your terms with intelligent automation
While your people are crucial to creating a superior claims experience for your customers, they often aren’t equipped to handle claims in the most efficient way. This content highlights how SS&C Blue Prism can help insurers transform claims on their own terms with intelligent automation.
Blog: How intelligent automation and AI connect to speed up FNOL in claims management
The insurance market has seen an increase in take up of new AI and claims management software platforms. This blog highlights how an intelligent automation platform can support connectivity between both old and new technology while helping to improve processes from the inside out.
Leveraging social media research in the claims investigation process helps fight fraud, mitigate risk, and reduce cost
Fraud is as old as insurance itself. But with the rise of digitalisation, the sophistication of fraudsters has also evolved. This blog discusses how social media investigations can be a valuable tool in virtually any claims investigation process.
Building trust in analytics: What role should insurers play?
As hidden bias in data and models comes under greater scrutiny, the integrity of analytic processes used by insurance companies is being called into question. This report focuses on the proactive steps the insurance industry can take to become a beacon for the ethical use of advanced analytics.