Strategy
1177 whitepapers and resources
Strategy
Supercharge your contact centre with the power of people plus intelligent automation
Customer experience (CX) is now the battleground for differentiation and customer expectations are rising. This white paper explores how intelligent automation supports contact centers to deliver better customer outcomes and what happens when people collaborate seamlessly with digital workers.
Climate change: Three ways data can narrow the protection gap
Climate change will increase global demand for insurance, but is the P&C industry in a position to respond? This white paper focuses on how the insurance industry can provide sustainable climate-related solutions and three ways data can narrow the protection gap.
Usage based insurance industry report: The gateway to the inevitable future of the insurance industry
The motor industry is moving forwards and nowhere more so than in insurance as it evolves towards less driven miles per person and higher customer expectations. This report focuses on how motor insurers can tackle the challenges ahead and seize the opportunities presented by usage-based insurance.
Create a dynamic insurance culture that unlocks transformation value
For the insurance industry to fully embrace the potential of new technologies and new ways of working, there must be a cultural shift, and it must happen soon. This blog highlights how insurers can create a dynamic insurance culture to unlock transformation value and bring great ideas to life.
Blog: What are the issues hindering digital transformation?
Digital transformation is a topic that is paramount for everyone working throughout the insurance ecosystem. This blog reflects on the results of Insurance Post’s survey of the P&C insurance sector about the challenges of digital transformation.
Rising to UBI transition challenges and reaping the ROI benefits
This content highlights four key challenges when it comes to UBI adoption and what motor insurers can do in order to overcome them and reap the ROI benefits.
Broking success: Servicing the super-rich
Sameer Mirza, General Insurance Brokers director, tells us all about working in the ultra-high-net-worth world and why reputation goes a long way when it comes to working with billionaires.
Five steps for a simpler UBI transition plan
UBI is the gateway to the insurance of the future but before they can reap the benefits, motor insurers need to address some big macro issues that will not solve themselves overnight. This content provides five steps for a simpler UBI transition plan.
Informed insurance: Climate change - the green heart of environmental, social and governance issues
As the Covid-19 pandemic recedes, it is climate change at the top of the global political agenda with ESG strategies becoming essential for financial institutions. This content highlights why the insurance industry is now at the heart of the race to meet the challenge of climate change.
Informed insurance: The interconnectivity of solutions
The scale, scope and connectivity of the major disruptive threats to the global insurance industry have come into even sharper focus over the last year. If the challenges and threats to the insurance industry are connected, so also are the solutions. Download this report to find out more.