Why claims don’t get better with age

Some things get better with time – fine wine, cheese, whiskey – but not vehicle claims. In this article, Bill Brower, vice president of industry relations at Solera, explains why touchless claims could prevent the collateral damage caused by a claim failing to be quickly attended to.

Holiday from hell - Part two: Lost and damaged luggage

You may arrive at an airport when your bags fail to emerge onto the carousel, leaving you in an unfamiliar place with only a small selection of your possessions. Produced by DAS Law, this article provides advice on what to do if your luggage doesn’t turn up.

Digital claims: Closing the loop from FNOL to settlement

The digital world is ideal for logging a FNOL and follow-through claims communications, but the human element still remains irreplaceable. This article explores how to strike the balance between the benefits of an online and automated claims service, and the need for human intervention.