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Claims

The voice: Issue 1 2020

Produced by FOIL, this newsletter covers the latest developments relevant to the insurance lawyer community. Topics covered: intelligence and the claims handler; Part 20 Court Fees; Northern Ireland update; case law developments; the continuing importance of risk assessments.

Insurance in the Age of Instinct

Genpact partnered with The Future Laboratory to understand the world insurers will operate in tomorrow. This report lays out the significant shifts insurers must make to succeed in this changing world, whilst adapting to new technologies, emerging risks and constantly changing consumer behaviours.

Are customer communications getting SMARTer?

Smart Communications conducted research to understand what matters most to consumers when it comes to the communications they are receiving from financial services and insurance companies. This report sheds light on the research findings and how companies can deliver on customer experience.