Technology Trends
1507 whitepapers and resources
Technology Trends
Global consumer insurance insights survey: Three questions with Research in Finance’s Karen Scott
In this blog, Karen Scott, head of insight at market research and consultancy firm Research in Finance, reflects on the critical need to listen to consumers, and highlights the results of the Global consumer insurance insights survey that surprised her the most.
Claims management: Managing content in a mobile world
The proliferation of mobile devices represent great opportunities for insurers to better meet claimants where they want to during their time of need. This podcast discusses the impact of mobile on claims processing and how insures can provide excellent customer service when it’s needed most.
Five reasons why insurers should modernise their claim payment process
This eBook focuses on five reasons why digitising and modernising claim payments should be a central focus for any UK insurance organisation that wishes to stay ahead of the curve.
Unlocking the power of alternative distribution
Embedded insurance offers tremendous potential. So, how can insurers leverage it and be positioned for success? This blog briefly outlines how insurers can unlock the power of alternative distribution.
Price matters but customers deserve more
The price walking ban represents a turning point for the insurance industry. In this article, Vincent Belloc, vice president at PayPal UK discusses the opportunity for insurers to build customer loyalty and competitive advantage through a relentless focus on customer experience.
The customer in control
At an exclusive roundtable, executives from leading insurance providers discussed the results of an independent survey, where 2000 consumers highlighted their experience with insurance companies. This report sheds light on the changing nature of insurance and how to build deeper customer engagement.
How to choose the right technology
The benefits and types of technology available to insurance brokers are well known but picking the right suite of technologies can be daunting. This content provides advice to brokers on how to choose the right technology for your business.
Stay evergreen: Opportunities to respond to consumer preferences in the UK
Results from the Global consumer insurance insights survey revealed that consumers from the UK and Republic of Ireland are least likely to have interacted with their insurer over the course of a year compared to the global market. This short blog highlights the opportunities to change this.
Leveraging data, analytics and automation to transform underwriting operations in the Lloyd's and London market
A recent breakfast briefing explored automatic extraction and enrichment of unstructured pre-bind data to streamline processes and improve underwriting decisions in the London market. This content explores the key themes discussed including areas ripe for automation and looking to the future.
Global consumer insurance insights
Based on feedback from 2,000 insurance consumers from around the world, this whitepaper sheds light on what P&C insurers are doing well, consumer buying preferences and five central calls to action for the insurance market to take in 2022.