Technology Trends
1407 whitepapers and resources
Technology Trends
Spotlight application fraud: Ghost busting - email intelligence to help combat application fraud
The rising problem of insurance application fraud and ghost broking activity is putting the insurance market under significant pressure to improve the robustness of identity validation checks. This spotlight focuses on how insurers can leverage email intelligence to help combat application fraud.
How technology will inform the next phase of claims transformation
In this report, we examine the results of a survey undertaken by Blue Prism and Intelligent Insurer in 2021, looking at how technology informs the strategic priorities of an insurance business and the changes claims departments expect to see moving into 2022.
RPA predictions for 2022: What will intelligent automation look like for organisations this year?
How will intelligent automation have an even bigger impact on the way businesses work and what’s the best way to prepare for what’s next? In this content, thought leaders share their insights and predictions for intelligent automation in 2022.
Alleviate technical debt
IT modernisation can help organisations reduce the technical debt of their current infrastructure and free time and budget for strategic projects that support business innovation. Read this whitepaper to learn about key considerations for selecting vendors and solutions.
Be customer-centric in the moments that really matter
It’s time for insurers to look beyond the policy and get to know their customers better. This e-book sheds light on how insurers can leverage AI and advanced analytics to transform customer insights and meet customers’ needs across all stages of the customer lifetime journey.
Application fraud: Intelligence and a united front bring progress
This spotlight focuses on why application fraud remains a key threat for the insurance industry and how insurers as well as brokers are using the art and data science of counter fraud to make sure honest policyholders do not suffer.
The state of the conversational AI market
Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. In this paper, we share the key questions companies should be asking about conversational AI, as well as advice on how to overcome many of its common challenges.
Transforming legacy technology
In this webinar, Vicky Mills, Senior Manager, Solutions Consulting at Duck Creek Technologies, Tim Yorke, Chief Operating Officer, AXA Insurance and Jeremy Burgess, Owner, TINtech explore how to tackle legacy technology to enable efficiencies and improve the customer journey.
Case study: Bajaj Allianz Life Insurance Company builds hybrid microservices environment
Bajaj Allianz Life Insurance Company (BALIC) is one of India’s leading private life insurance companies. This case study focuses on how BALIC created a reliable microservices environment for digital applications in order to improve time to market and respond to opportunities faster.
Don't forget the data - why digital transformation alone won't help you improve your CX
In a recent webinar produced by Insurance Post in association with Duck Creek Technologies, an expert panel explored the challenges and opportunities for insurers around aligning customer expectations with digital and data transformation. This blog provides a summary of the key discussion points.