Digital transformation is front and center for all of our customers today, but the promise of digital has yet to be achieved. To find out more about what’s behind the gap between expectations and outcomes, EXL partnered with Harvard Business Review Analytic Services to survey over 800 executives.
A recent survey showed that 80% of P&C insurers are piloting or scaling RPA programs, yet many are struggling to achieve full-scale adoption of RPA. This paper provides advice to insurers on how to operationalise RPA and capitalise on the ability of automation to improve business operations.
Digital trends are dissolving the traditional boundaries and the long-held competitive advantages of insurance companies. Produced by EXL, this whitepaper focuses on five levels of disruption that will affect the insurance market and force insurance carriers to redesign their business models.
No organisation is immune to cyber liability and many small to mid-sized businesses are being targeted by cyber thieves. This article focuses on the specific threats posed to small businesses and how a cyber liability endorsement benefits smaller organisations seeking cover.
By watching this webinar you will learn: how customer journeys can become part of your design and delivery process; how you can begin your digitalisation effort; and the challenges in execution you need to be aware of.
In this video, Steve Birks, head of shared service delivery and Haug Scharnowski, head of finance operations talk about how EXL is leveraging its insurance and finance & accounting expertise to help Zurich transform its global finance and accounting operations.
EXL’s research suggests that many organisations are struggling to generate the business value they expect as a result of digital transformation. This whitepaper focuses on how the insurance industry can leverage Digital Intelligence by bridging the gap between expectations and outcomes.
Succeeding with digital transformation: Roles and challenges of key insurance enterprise stakeholders
The chief digital (or data) officer, chief underwriting officer and chief information officer have critical roles to play in the DX process for insurers. In this whitepaper, we clarify the roles and challenges of these key stakeholders in achieving three essential pillars of digital transformation.
This whitepaper sheds light on the characteristics of a cognitive insurance business and provides specific examples of how established insurers and insurtech start-ups are leveraging cognitive/AI technology to transform their organisations.
Within insurance, one of the recent trends to emerge can be categorised as the development of ‘on demand’ or ‘micro-duration’ insurance. This whitepaper studies how insurers are reacting to changing consumer needs and the impact upon claims management and counter-fraud activities.