By watching this webinar you will learn: how customer journeys can become part of your design and delivery process; how you can begin your digitalisation effort; and the challenges in execution you need to be aware of.
Find out the key data on your customers' attitudes towards cyber security to help identify a transparent and effective strategy to retain confidence and trust in your brand.
This two page report highlights how effective cyber security is not only essential to insurance companies’ ability to innovate through technology, it’s now an important element of customer engagement.
The insurance industry is in transition, shifting from a traditional numbers-based industry to a high-tech industry driving customer experiences and outcomes. This report studies the factors driving change and the challenges that must be overcome for insurers to accelerate digital transformation.
Using examples of insurers who are transforming their businesses, this article looks at the processes linked to data integration and automation that can enable insurers to open up new business opportunities and improve interactions with their most profitable clients.
A new business model for a new era of insurance: Digital Insurance 2.0 in the platform and API economy
Foundational and fundamental elements of the insurance business are changing and will require major adjustments in order to survive and thrive. This whitepaper studies the factors driving the new era of insurance and the impact of a shift in fundamental insurance business models.
In this article, Jessica Robinson, Chief Information Security Officer at AXA Insurance looks at some effective cybersecurity measures that can be taken to make us all more aware of the data we touch daily and the skills and habits we can easily employ to protect it.
A 2017 study by the UK’s Information Commissioner’s Office found that only 20% of the UK public had trust and confidence in the companies storing their personal information. This article highlights the latest developments surrounding data privacy and some key considerations for cyber underwriters.
Like many organisations, insurers are getting a raw deal when it comes to B2B payments. This whitepaper looks at why inefficient B2B payment processes are holding back insurers from achieving profitability and why it’s time for the industry to turn a cost centre into a revenue stream.
In this fourth article, of our series of five we now turn our attention from the discussions of the challenges with digital transformation, the need for robust data management systems and the reason for greater awareness and control of data, to more practical use cases for data in insurance.