Technology Trends
1510 whitepapers and resources
Technology Trends
Omnichannel is no longer optional: Connecting the contact centre customer experience
Omnichannel engagement nearly triples customer retention. This whitepaper highlights why it’s critical for customer service providers, across all industries, to master omnichannel service in order to create a seamless, informed experience – no matter how the customer chooses to interact with you.
Achieving digital transformation within insurance by automating business decisions
For insurers, implementing a digital transformation strategy requires the modernisation of critical business processes such as underwriting, pricing and claims handling. This whitepaper studies how insurers can manage business decisions by enabling business rules to be automated in minutes.
Cyber insurance: Developing knowledge
With the number of cyber crimes increasing, knowledge of attacks is developing enough for cover to be rolled out. What are the options for insurers? Download Post's article to find out more.
Research state of the risk management nation: Future proofing
The final section of Post’s research on risk management looks to the future and Michèle Bacchus asks the risk managers how they think insurance will fit into the digital world.
Then and now: Twenty years of evolution in the broking sector
Twenty years ago IMCG conducted three annual surveys into brokers’ strategy and marketing for Insurance Age. IMCG have just repeated the survey and this supplement compares two very different landscapes which provide a unique insight into how the market has progressed and what the future might hold.
The decision making process for consumers purchasing a new insurance policy
This whitepaper sheds light on the decision making process insurance buyers go through when purchasing a new policy and the factors influencing their purchasing decision. The paper also provides advice to insurers on how to smooth the journey for potential customers during three critical stages.
FOIL Update: Driverless cars
This FOIL update sheds light on the UK Government’s plans on the future insurance arrangements needed to deal with advanced driver assistance systems (ADAS) and the changes it proposes to the Highway Code and the Road Vehicle (Construction and Use) Regulations.
Disruptive influences: Technology, politics and change in the financial sector
This report looks at the new risks emerging from the new wave of digital change and what challenges this presents for public policy regulation and wider society.
Insurance and customer communications management: Give consumers what they want
This paper explores the significant shift in consumer communication expectations, the traditional hurdles that insurers face and how these can be overcome with a broad CCM vision based on practical, achievable business goals.
Keeping pace with the modern customer
Enlightened customers demand ease, speed and consistency no matter how they choose to connect with companies. This whitepaper focuses on why businesses need to embrace the speed and agility of today’s consumer or risk alienating their most critical stakeholders.