Automation
249 whitepapers and resources
Video: Leveraging digital trends in insurance - Part two
How can insurers leverage digital trends? Part two of this video series briefly highlights how AI and chatbots will impact how the industry engages with customers and how insurers can benefit by taking a step back to identify specific processes which can be improved quickly.
Video: Leveraging digital trends in insurance - Part one
How can insurers leverage digital? Part one of this video series briefly highlights how insurtechs and software providers can help insurers improve end-to-end processes within specific areas such as dynamic pricing, automated claims handling and automated underwriting.
Blog: Artificial intelligence & machine learning in insurance
As the insurance industry continues to realise the value of AI, new applications for the technology will be employed for continual enhancement of the customer experience. But what is the best way for insurers to get started with these game-changing technologies? Read this blog to find out more.
How different views on digital transformation impact customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity, but a misalignment in strategic goals is slowing progress. This content highlights how tech-savvy insurers are using digital to improve customer experience in claims and the importance of strategic alignment.
Analyst answers: Don't underestimate the power of image data
Images are everywhere, from personal phones to ATMs to video doorbells. These images can tell stories, prove facts, and reveal so much. So, how does this apply to insurance? Read this content to find out more about the value of image data within insurance.
Can artificial intelligence remove bias in data-driven decisions?
The insurance industry has a natural interest in leveraging data analytics and human bias is an indisputable challenge when we aim to extract business value from data. This content explores five different types of bias and whether AI will make data bias a problem of the past.
Journey to underwriting excellence
The need for hyper-personalised underwriting has taken on a completely new meaning. At the same time, customers are buying insurance via non-traditional channels and are expecting a superior experience. This report focuses on how insurers can use new technologies to achieve underwriting excellence.
Infographic: Break the speed barrier
Duck Creek’s recent guide on Accelerating speed to market for P&C insurance products outlines the steps necessary to scale innovation and deployment. This infographic provides a snapshot of the guide by highlighting six risks to profitability and how to establish a robust product pipeline.
Sustainable underwriting: How insurers can account for ESG risks and enable dynamic pricing
ESG is becoming increasingly prevalent in insurance, both as a source of new risk and of strategic opportunity. This content highlights how insurers can develop meaningful ESG scores for rating and pricing risk by integrating data from a diverse range of sources and automating workflows.
Eight trends shaping the future of the insurance industry – Part two
Sapiens in the Nordics (formerly Tia technologies) has identified eight key trends as critical for the future of insurance. This blog highlights the next four trends: AI driving transformation; IoT and omnipresent data collection; rise of ecosystems; regionalisation of state and financial power.