Brokerage Management
807 whitepapers and resources
Brokerage Management
Service first
This short blog outlines how research conducted by the Institute of Customer Service (ICS) has provided ARAG with vital feedback to monitor service levels over time and measure performance against similar businesses.
The benefits of technology for insurance brokers
This article investigates how modern technology can help the insurance industry move forward with greater flexibility and how brokers can reap the rewards of recent technological advances to plant the seeds of future growth.
Making sense of the census
This article considers how the latest government census will impact insurance and how brokers can create opportunities from the gathered data by learning more about their customers in order to provide tailored solutions.
Broker M&A: The Yanks are coming
US-broker Brown & Brown has firmly stuck its flagpole into UK soil by buying GRP. This article considers what this means for the wider sector and asks if more US-firms will stake their claim on the consolidators.
Employment practices liability: Getting back to business?
The disruption to working practices following the Covid-19 pandemic has prompted major upheaval in the employment practices liability market. This content focuses on how the EPL market has been impacted, and the implications for brokers and their clients.
How to choose the right technology
The benefits and types of technology available to insurance brokers are well known but picking the right suite of technologies can be daunting. This content provides advice to brokers on how to choose the right technology for your business.
In-depth: Stand out in the schemes market
Developing a robust book of specialist schemes business provides insurance brokers with an opportunity to stand out in a crowded commercial market. This in-depth provides some top tips on how brokers can develop successful schemes across a range of niche areas.
The tech toolbox: What do brokers need?
With a plethora of options on the market, deciding which technological solutions are best for their business can be difficult for insurance brokers. This content highlights the essentials that every broker should have in their technology toolbox to help both their staff and customers.
Retaining talent in the 'great resignation'
As we begin to move into the post-pandemic future, a shortage of employees has become a pressing concern for the insurance industry. Karen Jackman, director of regional broking at Aviva explains how the talent scarcity equation can be turned around to transform the workforce for the future.
Commission vs fees?
The Financial Conduct Authority has implied that it is inevitable fees will replace broker commissions despite wailing, gnashing of teeth and well-intentioned protestations from some in the broker community. Peter Robinson of Prizm Solutions considers the impact of professionalism on the debate.