Brokerage Management
807 whitepapers and resources
Brokerage Management
Diversity and inclusion - how a difference can be made
In this article, Ardonagh Advisory lead Rob Worrell shares his view on how the biggest demographic in broking – middle-aged white men – can support the diversity & inclusion agenda.
Intelligence - motorbikes: Opening the throttle
The motorbike insurance market has been a hive of activity recently, in what has previously been a quiet and steady sector for the past 20 years. This article investigates what this means for the biker customer and if more entrants are on the horizon.
How brokers can get the best from their relationships with MGAs
It is no surprise that MGAs have become a major sector of the insurance market, a fact reflected in the MGAA’s own membership numbers, which have grown by more than 25% in the last year alone. This article focuses on how brokers can get the best from their relationships with MGAs.
Recruitment, the workplace environment and the generational shift
This article sheds light on how the broker space is dealing with hiring and workplace expectations of younger employees following reports of recruitment difficulties and clashes between different generations in the workspace.
The consumer duty challenge
The FCA’s rules and guidance for a new Consumer Duty require insurers and brokers to put their customers’ needs first. In this article, Peter Blanc highlights why professional advice will be the only way insurance customers can ensure they will know what they are buying.
The case for outsourced FNOL: A guide for motor insurance brokers
The new FCA “price walking” regulations promise an end to the ‘race to the bottom’ and a shift towards improving customer service. This content focuses on how motor brokers can enhance claims processes to improve customer satisfaction, the importance of FNOL and five reasons to outsource FNOL.
Is it time to review your claims handling process?
Covid-19, Brexit and the FCA’s price walking ban have given insurance brokers food for thought about how to manage challenges in a way that improves customer service. This content focuses on why motor brokers should consider outsourcing claims handling processes to improve customer service.
Legal protection proving value in tough times
Fiscal problems inevitably create legal ones, as disputes emerge over contracts, accounts fall into arrears and pressures generate conflict between employers and their staff. This blog highlights why legal protection is proving its value in tough times and how brokers can help commercial clients.
Greening the broking industry
Insurers are shouting loud and proud about the actions they are taking on environmental, social and governance issues, and this is moving down their supply chains too. This article investigates how the broking sector is being affected by this, how it is responding and getting involved.
An end to form over substance?
In this article, Biba’s David Sparkes considers recent developments at the Financial Conduct Authority.