Business Management
2179 whitepapers and resources
Business Management - White papers related to Business Management
Mistakes to avoid for a successful digital finance transformation
In this webinar, an expert panel discuss and share first-hand experiences from their finance transformation journeys. Topics covered include: how to avoid common mistakes; executing best practices; ensuring your finance department can act as a strategic partner to the business.
Looking through the claims telescope: Re-engineering the supply chain to build a customer-first process
Now is the time for insurers to properly support a supply chain and claims service built around meeting customer needs - rather than archaic processes. This content sheds light on the limitations of disjointed claims processes and how modern technology can help insurers deliver on customer service.
Webinar – Part two: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part two of this webinar, an expert panel provide practical advice to insurers on how to implement automation to achieve a seamless CX. Topics covered include: applying customer experience principles; building a business case to demonstrate ROI; balancing automation with human intervention.
Eight ways business intelligence is transforming the insurance ecosystem
Data, and the way data is used, is arguably the most critical factor in how well an insurer meets customer expectations and improves overall process. This blog focuses on eight ways business intelligence is transforming the insurance ecosystem.
Markerstudy Group case study: M&A growth strategy and delivering a ‘hybrid’ future of office and home working
In light of the Coronavirus pandemic, Markerstudy had to get over 3,000 staff working from home, whilst on-boarding new staff from the firms it had acquired. This case study focuses on how Markerstudy leveraged Citrix and IGEL OS to support its M&A growth strategy and deliver a ‘hybrid’ future.
Webinar – Part one: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part one of this webinar, an expert panel discuss how insurers can optimise the policy lifecycle and claims process to achieve a seamless CX. Topics covered include: maximising automation; using digital solutions to provide a seamless customer service; the danger of oversimplification in claims.
How can insurers leverage new technologies to level up with customer expectations and future-proof the industry?
Whether it is buying/renewing motor cover or watching the latest eight-part blockbuster drama, as far as consumers are concerned the journey should not be too dissimilar. In this webinar, an expert panel discuss how insurers can harness new technologies to level up and satisfy clients.
Buy vs build - Improving speed to market in the insurance industry
Is it better for insurance companies to build core systems software in-house or buy out-of-the-box solutions from a vendor? This whitepaper sheds light on the pros and cons of each approach, the emergence of SaaS, and how a hybrid approach offers insurers the best of both worlds.
Survival of the regulatory-fittest
In this article, former FCA insider Michael Sicsic considers how regulatory reform will hit the broker market.
Overcoming challenges - 2021 financial results
In this video, Tony Buss, Managing Director of ARAG UK, talks about how the company overcame the significant challenges that 2021 presented to grow the business and deliver a very positive result for the year.