Business Management
2179 whitepapers and resources
Business Management - White papers related to Business Management
Imagination & insight: The reading ‘rendez-vous’ for insurance leaders - Issue one
This report highlights five strategic imperatives that the insurance sector may have to deal with as a direct result of the pandemic, before addressing two key levers for growth: resilience and diversity.
Has lockdown broken the magic of brokers?
Insurance brokers have always had a special relationship with their customers, but with more consumers turning to digital channels to communicate directly with their insurer, what role will brokers play in the ‘new normal’? Download this blog to find out more.
Five trends that will impact the insurance market
Trends in the insurance industry are emerging that impact how insurers evaluate data and service their customers. This content highlights five trends which EXL anticipates will impact the insurance market as it seeks new ways to react to planned and unplanned conditions.
The future of pricing: How can insurers use data and technology to remain competitive?
The FCA’s final report on its market study into general insurance pricing practices proposes several reforms to ensure fair value for customers. In this webinar, an expert panel discuss what the future holds for insurance pricing and how insurers can adapt by adopting different pricing techniques.
Reputation recovery
Recent commentary and media coverage about the FCA’s business interruption insurance test case has hit the reputation of the insurance profession. The Society of Insurance Broking’s Kevin Hancock explains why brokers must take a proactive role in rebuilding perceptions of insurance.
Enabling digital transformation: It’s never “done”
P&C insurers attending Connections Reimagined identified “enabling digital transformation” as their number one strategic imperative for 2021. This blog highlights why digital transformation is not a one-time process and why insurers’ strategies should continue to change and be refined.
In-depth: Changing claims
The nature of claims has changed during the pandemic. This claims in-depth investigates how the focus has shifted, what Covid could mean for employers’ liability and what risks businesses are facing going forward.
Tackling tomorrow's risks today
The Risks Insights Report is a newly launched report from Aviva based on interviews with some 1,260 key business leaders. In this content, the Aviva team highlights key findings from its report and outlines the danger points, from Covid to mental health problems.
Delivering service excellence today is the expectation
Today’s customers love when their insurer understands their wants and needs in the context of their lives. This blog outlines how traditional insurer-customer relationships have evolved and how insurers can adapt to meet rising customer expectations.
What will finally start the electric vehicle revolution? The results
Following on from the recently published whitepaper, AX, now share the detail behind their electric vehicle survey, by sharing the answers and the analysis of the 20 questions presented.