Business Management
2179 whitepapers and resources
Business Management - White papers related to Business Management
Spotlight: Combining the human touch with technology to meet the needs of insurance customers
By building a diverse workforce that more accurately reflects an insurer’s customer base, it becomes easier to create relevant products and services. This spotlight highlights how insurers can combine the human touch with technology to provide solutions which are tailored to customers' needs.
Webinar: Digital claims - the final frontier
Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios and improve the customer journey. In this webinar, an expert panel discuss the factors which are reshaping the claims landscape and the benefits of embracing digital claims.
Webinar: How can insurers rise to the challenge posed by digital disruptors?
Is it too difficult to imagine a world where the policyholder is front-and-centre of everything that an insurance company does? In this webinar, an expert panel discuss how insurance companies can become truly customer centric and rise to the challenge posed by digital disruptors.
Spotlight: Better, faster decision-making
With insurance evolving at an unrivalled pace, the nature, frequency and severity of risk has changed. This spotlight focuses on how insurers can adapt quickly to this new environment by leveraging smart loop analytics to make ‘brilliant’ decisions.
The real difference between insurtechs and traditional insurers is culture, not technology
The pandemic has highlighted the digital divide between traditional insurance companies and their more agile insurtech counterparts. This article highlights why the real difference between insurtechs and traditional insurers is often culture, rather than technology.
Beyond the use case: Best-in-class digital insurance
What does leading-class digital insurance look like today and how can insurance companies improve their digital experiences and customer engagement? This report sheds light on two models of customer-centric value and how to achieve leading class digital insurance offerings.
Three innovation strategies seen in Europe
Using the right modern technology ingredients to improve the customer journey and drive business growth is vital for the future success of the insurance industry. This blog sheds light on three innovation strategies which have been adopted in insurance markets in Poland, Scandinavia and Italy.
Insurance customer relationships: Making a great first impression
How can insurers and brokers create meaningful and long lasting customer relationships in a digital world? This content focuses on how onboarding sets the tone of insurance customer relationships, top tips for creating a positive first impression and using technology to complement human contact.
X-industry automation best practice - The tech behind the new and improved customer experience in retail
What can the insurance industry learn from other industries that are blazing a trail with tech? This paper explores how intelligent automation is transforming the customer experience in retail, from understanding consumers through data to providing personalised online experiences.
Intelligent lead pricing: Helping counter SME underinsurance
For businesses, finding at the time of a claim that their policy will not pay out can be catastrophic. This content sheds light on why underinsurance among SMEs is a growing problem and how improving intelligent lead pricing can help SME obtain sufficient cover.