Strategy
1177 whitepapers and resources
Strategy
Using cloud-based data can optimise commercial lines transformation
Digital transformation, like any major change, is rarely easy, and it can be particularly difficult for commercial lines insurers to know where to start. This blog outlines how cloud-based data can help commercial lines insurers to overcome challenges and deliver a successful transformation.
Best practices for orchestrating AI solutions
Artificial Intelligence is coming of age, quickly moving from the pages of science fiction novels to customer interactions and back office operations of organisations. This paper explores the best practices of an AI orchestration to ensure humans and machines can work side-by-side as peers.
Infographic: Insurance transformation - How sure are you that your operating model will survive?
With many insurers finding it difficult to drive momentum in digital transformation, EXL have developed the Digital BluePRINT which identifies all transformational opportunities across the whole value chain. Download this infographic to find out more about how EXL is helping its clients.
Case study: Digitally transforming an insurer's closed block operations
EXL’s client, a major insurance company faced challenges from the various discontinued products it kept on its books. This case study looks at how the client partnered with EXL to take an innovative approach to managing its closed blocks of business.
Leveraging weather data for FNOL call volume management at insurance contact centers
One of the top challenges insurers face is increasing the efficiency of FNOL processes, especially during adverse weather events. This content looks at how insurers can leverage weather data to predict the inflow of claim-related calls, resulting in higher customer satisfaction among policyholders.
Turning around automation: Five factors to drive success & maximise automation ROI
There’s a lot of hyper commentary about RPA, but in reality it’s not going away, it’s just evolved. This whitepaper looks at how organisations can leverage the benefits of automation by focusing on five factors to drive success.
Six best practices to ignite the customer experience with IoT
The Internet of Things (IoT) extends digital customer experience to physical customer experience and customer journeys for ultimate brand distinction. This TDWI Checklist Report, outlines six best practices for data professionals and practitioners when using IoT to improve customer experience.
The state of insurance fraud technology
The Coalition Against Insurance Fraud, in partnership with SAS, conducted its fourth study to better understand how insurers are using technology to detect and prevent fraud. This report sheds light on whether insurers are succeeding with anti-fraud technology, challenges faced and future plans.
Insurance innovation for financial services cloud
This datasheet highlights how personal and commercial lines insurers can leverage financial services cloud to provide a seamless, intuitive customer experience, whilst building trusted relationships that last a lifetime.
Capitalising on compliance
Increasing regulation is placing pressure on insurance organisations to change the way they do business. This short article highlights why there needs to be a cultural shift in the way the industry views regulatory reporting and why data should be at the forefront of this important change.