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Big Brother is watching 45% of insurance employees
Almost half of insurance employees have their working time strictly monitored with 41% admitting leaders are always watching whether they’re on task during work hours. This article highlights how a controlling and inflexible leadership style is making insurance employees feel powerless and devalued.
Why are HNW MGAs dropping like flies?
After numerous MGAs operating in the high-net-worth space have either been sold or gone into run-off over the last few years, this article explores what it takes to survive in this space.
Innovate and evolve: How to win the 2030 insurance technology challenge
The insurance industry has always been built on risk management, but what if the biggest risk now is standing still? As AI, data, and automation accelerate change, this eBook looks at five critical technology enablers to future-proofing insurers for 2030.
Five ways to simplify commercial lines
The commercial lines insurance industry stands at a pivotal crossroads, where unprecedented challenges meet boundless opportunities for innovation. This guide explores five key challenges facing the market and how commercial lines insurers can tackle them head on.
Small changes could make a big difference with business interruption insurance
Insurers, adjusters and policyholders often grapple with the nuances of business interruption policy terms, leading to disparities in claims outcomes and a general atmosphere of uncertainty. This article explores how uncertainty around BI cover might be dispelled.
What is truly behind the uptick in travel insurance complaints?
This article argues why travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Understanding insurer motivations for modernisation and transformation
As the pace of change continues to accelerate and technology evolves, insurers are looking at ways to modernise existing technology, streamline operations, and achieve greater business agility. This content sheds light on insurers’ common motivations for modernisation and digital transformation.
Podcast: Equipment breakdown - cold weather boiler failure
In this podcast, HSB’s Alan Cain, Clare Murphy, and Rebecca Brannan discuss how to avoid commercial boiler failure during cold weather, the potential impact on organisations following a failure, the benefits of equipment breakdown insurance, and top tips for insurance brokers/agents.
Is embedded insurance friend or foe?
While embedded insurance offers exciting opportunities for growth and customer convenience, it comes with inherent risks. This article sheds light on how to ensure the convenience of embedded insurance does not lead to a lack of informed decision-making plus a repeat of the PPI mis-selling scandal.
Video Q&A: Key trends that will shape the automotive and motor insurance sectors in 2025 and beyond
In this Q&A video, Europcar’s head of insurance sales James Roberts addresses the key trends that will shape the automotive and motor insurance sectors in 2025 and beyond. Topics covered include what good customer care looks like, ensuring a smooth EV transition and removing barriers to adoption.