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How to support vulnerable customers
Phil Michell, director in the customer experience consulting division at Davies, explains how to identify and assist vulnerable customers in this Insurance Post Top Tips video.
The GenAI revolution: Transforming insurance for 2025 and beyond
In the high-stakes, high-volume world of insurance, every second counts, and speed of performance is the name of the game. This blog sheds light on why GenAI is the revolutionary catalyst that can supercharge everything from underwriting to claims processing.
Which? finds 48% of people making claims experience at least one problem
In-depth analysis found that 48% of all people making a claim about home, travel, motor and pet insurance experienced at least one problem in their claims journey. This article highlights why Which? has called on the FCA to take tough action against firms over claims handling failures.
Aviva research points to “daunting” recruitment landscape for brokers
More brokers are recruiting, vacancies are taking longer to fill, and firms are paying more than expected for new hires. That is the scale of the recruitment challenge for the broking industry according to the latest Aviva Broker Barometer data. Read this article to find out more.
Revolutionising insurance: The imperative of data-driven decisions in a dynamic market
In today's rapidly evolving insurance landscape, the strategic adoption of data-driven decisions is imperative. This whitepaper explores how insurers can unlock the power of advanced analytics to mitigate risks, streamline operations and enhance customer satisfaction.
Webinar: Turn change into opportunity with a digital-first transformation strategy
With evolving regulation, changing customer needs and ongoing management of legacy systems, insurers face a dynamic landscape that demands agility and innovation. This webinar explores how insurers can turn these challenges into opportunities by taking a digital-first approach to transformation.
How to underwrite for the long haul
In this Insurance Post Top Tips video, Ian Lloyd, CEO of iprism, shares how thinking ahead is essential if you want to make sure the underwriting decisions you make today don’t come back to haunt you.
Podcast: What to expect from the regulator in 2025
In the first Insurance Post Podcast of 2025, regulatory experts reveal whether the Financial Conduct Authority will become a pricing regulator and slim down the rule book in the year ahead.
Top five problems SMEs face when getting insurance and how insurtech can help solve them
The complexity and variety of insurance products can be overwhelming for price sensitive SMEs, leading to confusion and the potential for underinsurance. This content highlights five problems SMEs face when purchasing insurance and how insurtech can help to solve each specific challenge.
How specialist incubators are helping fuel MGA growth
The managing general agent sector is booming, creating increased demand for specialists who can help set up would-be MGAs. This article explores this world of ‘incubators’, and highlights how they can help fledging businesses.