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Innovating customer journeys: How generative AI drives unparalleled experiences
Positive customer experiences cultivate satisfaction and forge emotional connections that foster long-lasting loyalty and advocacy. This white paper sheds light on how to apply generative AI to a data-led CX strategy, the benefits to be gleaned and how to address key challenges.
Five pillars for a connected insurance and modern customer experience
From cross-functional collaboration to connected claims and connected underwriting, connectivity holds the key to digital transformation and an improved customer experience. This content sheds light on five pillars for a connected insurance and modern customer experience.
In depth: Businesses falling into the justice gap
Widely seen as a personal problem, diminishing access to justice also severely impacts businesses. In this article, Tony Buss, managing director at ARAG explains how the justice gap has become a major issue for companies in the UK, the value of legal expenses cover and what brokers can do to help.
How to attract fresh talent to the loss adjusting industry
There is an ongoing war for talent in the loss adjusting industry. In this article, Sonya Tolson, chief people officer of McLarens, examines the steps the loss adjusting industry needs to take to have a broader appeal while continuing to attract senior adjusters.
Blog: Three event insurance trends not to be ignored in 2024
From civil commotion to climate change and changes in the duty of protection, event organisers and their brokers have a lot to consider when placing insurance this year. In this blog, Rob Carslake, head of event insurance, Hiscox UK, offers some guidance to those planning ahead in 2024.
Five ways Appian drives insurance modernisation
Download this whitepaper to discover how leading insurance organisations are harnessing the power of process automation and low-code to rapidly modernise their insurance processes and free up staff to focus on more high-impact work.
Speeding up the search for ATE cover
The market for ATE insurance to cover the costs in non-injury cases is growing rapidly. This blog sheds light on ARAG’s market-leading Recourse Options policy for commercial contract disputes and how the Accelerate platform speeds up the process of finding the best policy for a client’s claim.
Generative AI in insurance: From ‘wild west’, to responsible adoption
How should generative AI be understood, anticipated and managed in the insurance sector? This content sheds light on the vast potential for Gen AI in the insurance market, and how the industry can leverage the benefits within the tacit boundaries of ethics and responsibility.
Unlock the power of connected underwriting
Underwriting requires a careful balance between speed and accuracy. In this whitepaper, you’ll learn how a low-code platform enables underwriters to reduce time to quote and boost customer satisfaction, whilst making informed, data-backed decisions.
View from the top: Why the London Market must address its talent shortage
With many experienced practitioners heading for retirement, the London Market urgently needs to find ways to attract and retain young talent with a broad base of skills. This article discusses the London Market’s talent issue and the steps it must take to address the gap.