Search results
Small changes could make a big difference with business interruption insurance
Insurers, adjusters and policyholders often grapple with the nuances of business interruption policy terms, leading to disparities in claims outcomes and a general atmosphere of uncertainty. This article explores how uncertainty around BI cover might be dispelled.
What is truly behind the uptick in travel insurance complaints?
This article argues why travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Understanding insurer motivations for modernisation and transformation
As the pace of change continues to accelerate and technology evolves, insurers are looking at ways to modernise existing technology, streamline operations, and achieve greater business agility. This content sheds light on insurers’ common motivations for modernisation and digital transformation.
Podcast: Equipment breakdown - cold weather boiler failure
In this podcast, HSB’s Alan Cain, Clare Murphy, and Rebecca Brannan discuss how to avoid commercial boiler failure during cold weather, the potential impact on organisations following a failure, the benefits of equipment breakdown insurance, and top tips for insurance brokers/agents.
Is embedded insurance friend or foe?
While embedded insurance offers exciting opportunities for growth and customer convenience, it comes with inherent risks. This article sheds light on how to ensure the convenience of embedded insurance does not lead to a lack of informed decision-making plus a repeat of the PPI mis-selling scandal.
Video Q&A: Key trends that will shape the automotive and motor insurance sectors in 2025 and beyond
In this Q&A video, Europcar’s head of insurance sales James Roberts addresses the key trends that will shape the automotive and motor insurance sectors in 2025 and beyond. Topics covered include what good customer care looks like, ensuring a smooth EV transition and removing barriers to adoption.
Tackling the growing issue of fake insurance adverts
With more road traffic accident victims falling foul of scammers pretending to be insurers, this article explores what is being done to stop companies advertising false contact numbers on search engines to trick customers into filing insurance claims with fraudsters instead of their actual provider.
How can MGAs strike a perfect balance between competitive pricing and profitability?
For MGAs, there is a fine balance to be found between pricing competitively to attract customers, whilst avoiding aggressive pricing that can lead to underwriting losses if risks aren’t fully understood. This content focuses on how MGAs can unlock the power of data-driven pricing and underwriting.
Is bancassurance poised to lead the SME commercial insurance market?
Bancassurance – where banks partner with insurance providers to offer insurance products – has long been a staple of personal lines insurance. This raises an important question: could this model be the next big disruptor in the SME commercial insurance market? Read this blog to find out more.
Spotlight: Do insurers dream of electric fleets?
The New Year rang in the beginning of the end for petrol and diesel vehicles in the UK. With the 2030 deadline set to curtail the sale of new ICE vehicles, this article sheds light on insurance industry sentiment towards electric vehicles.