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View from the top: Aon’s Helen Payne on human sustainability
Organisations are increasingly thinking about people risk, recognising that employees are their most valuable intangible assets. In this article, Helen Payne, UK director of human sustainability at Aon, outlines what steps firms are taking to look after their employee’s wellbeing.
Calculate your insurance claims automation maturity
Submitting a claim is often characterised as the critical “moment of truth” for insurers and their customers. Automation can help maximise human touch, streamline processes and improve the customer experience. Find out in two minutes how automated and competitive your claims process is.
How motor insurers are putting the pedal to the metal for mobility trends
This article explains what motor insurers looking to stay in the fast lane, as mobility trends develop, need to do to satisfy drivers and maintain profits.
How sustainable partnerships are the key to navigating a changing HNW market
In this article, Kevin Morton, head of Zurich Private Clients, tackles the challenges brokers face with reduced capacity and appetite in the high-net-worth market arguing insurers with stable and sustainable propositions will ultimately win out.
Modernising claims and enabling a digital ecosystem: How insurers can expedite claims handling
There’s no question that digital transformation has arrived. Should insurers prioritise a bespoke customer experience on the front end, or focus on back-end operations to reduce claims leakage? This content highlights how insurers can deliver the best of both worlds with a modern claims experience.
How can ESG data help insurers reduce climate risk?
Climate change is one of the greatest, long-term risks facing the insurance sector. Fortunately, insurers can play a pivotal role in the transition to a greener economy. This content focuses on how insurers can contribute to a greener future by leveraging ESG data to reduce climate risk.
The accelerated underwriting playbook: Five keys to automation success
Underwriters spend up to 40% of their time on manual tasks, risking the loss of valuable customers to competitors who offer a better, faster customer experience. This eBook reveals the top five ways to streamline your underwriting process, accelerate time to quote, and boost customer satisfaction.
Data analysis: Trends in the buildings and contents insurance market
Defaqto’s Angela Pilley examines how many building and content insurance providers are operating today compared with a decade ago, how product features have changed, and the types of fees and charges attached to this type of cover.
Has the FCA’s new appointed representatives regime agenda hurt the sector?
The Financial Conduct Authority’s new regime for appointed representatives came into force in December 2022. It puts a fresh burden on those working in the AR sector. What has the impact been? Read this article to find out more.
Reputation protection
Commercial reputations take years to build but can be destroyed in a matter of hours. This blog highlights why small businesses are just as vulnerable to a PR catastrophe as larger companies and how ARAG’s Crisis Communications cover gives expert PR advice and support to SMEs.