People Management
292 whitepapers and resources
People Management
The end of the furlough era
The current furlough arrangement is set to come to an end on September 30. This article outlines how government support will taper over the summer months and why businesses need to keep meticulous and up to date records of furlough claims as well as any other business support funds.
Employers' guide: Ending furlough and requiring employees to return to work
As the vaccine programme accelerates and lockdown gradually starts to lift, many employers will be turning their attention to unfurloughing their workforce and/or encouraging their employees to return to the workplace. This article lays out the answers to the most common employer uncertainties.
Podcast: Reflections on a year working from home
It’s clear that Covid-19 has pushed organisations across the insurance industry to adopt new strategies and behaviours, some of which are likely to become the new normal. In this podcast, Rob Savitsky from Duck Creek chats with Jim Bramblet of Accenture about his experiences working from home.
Covid and King Canute - who's going to get wet feet?
In this blog, Mike Smart, Sales Director, Duck Creek Technologies, looks back at the effects of the pandemic, how working practices will alter, and the opportunities on the horizon for the insurance industry.
Webinar: The digital innovation gap
This webinar focuses on how companies can change their culture by increasing the level of digital curiosity in their organisation, leading to digital success.
Case study: Zurich UK invests in customers and employees with a successful intelligent automation program
Read this customer story to learn how Zurich UK have scaled intelligent automation in the business to be able to process more than three million transactions with automation, and assist with alignment of resource within different teams and functions.
Preparing for the next normal of work in insurance
This ebook explores what is next for the insurance workforce and what impact the accelerated use of intelligent automation and artificial intelligence will have on the industry.
Building trust in claims
This on-demand webinar asks a panel some important questions around the role claims has to play in building customer trust and how automation helps create a premium customer experience. What do customers want? What should they expect? How do you re-engineer processes with the customer in mind?
Why is inclusivity important for insurers?
Why should insurers be thinking about inclusivity? This blog briefly highlights the benefits of focusing on inclusivity and why Duck Creek has an inclusive design philosophy.
Combining technology with empathy to strengthen the insurance claims process
This whitepaper considers how technology such as intelligent automation is supporting a new drive for prioritising empathy in the claims process and overall customer journey.