People Management
289 whitepapers and resources
People Management
RPA predictions for 2022: What will intelligent automation look like for organisations this year?
How will intelligent automation have an even bigger impact on the way businesses work and what’s the best way to prepare for what’s next? In this content, thought leaders share their insights and predictions for intelligent automation in 2022.
Best insurance employers 2021
Based on the results of Post’s Best insurance employer survey, this report sheds light on how well insurance employers have managed their staff during the pandemic and which insurance providers achieved a five star rating. Topics covered: diversity; pay & benefits; senior management; mental health.
The importance of diversity and inclusion in claims
Post spoke to senior claims figures on the role of diversity and inclusion in supporting customers’ needs. This article highlights the importance of diversity and inclusion in claims and how insurers can reap the benefits.
Mental health in insurance toolkit
Insurance Age has teamed up with Mental Health in Business to bring the broker space a clear set of advice about maintaining good mental health amid a time of stress and uncertainty.
The state of the conversational AI market
Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. In this paper, we share the key questions companies should be asking about conversational AI, as well as advice on how to overcome many of its common challenges.
The power of three: Building the new operating model for financial services
In this, the first in a series of executive briefing papers, this content explores what intelligent automation is, the benefits it delivers to financial institutions and how intelligent automation is freeing up humans to undertake more meaningful work.
Cross-industry insights: How intelligent automation is freeing Co-operative Bank employees to connect with customers
The Co-operative Bank has been fostering trust with strong customer relationships for more than four generations. Download the full story to learn how the Co-Operative Bank used Blue Prism intelligent digital workers to quickly resolve the excess queue each day and improve customer service.
Start building the future with Blue Prism digital workers - Just add imagination!
This video showcases three customers who have used a Blue Prism digital workforce to transform their business in risk and compliance, customer experience and operations. Learn how you can reimagine your insurance operations without losing your legacy.
Spotlight technology: Collaboration and innovation to fill the digital skills gap in insurance
Automating processes in key functional areas such as underwriting and claims is top of mind at insurance organisations right now. This spotlight highlights the benefits of taking a holistic approach to digitisation and how involving teams with process improvement projects can be a game-changer.
Broker training survey report
Brokerages of all sizes can reap the benefits of staff training. Based on the results of a recent Broker Training Survey, this report sheds light on how staff training, alongside improved employee benefits and wellbeing, can lead to a happier workforce, greater staff retention and business growth.