Strategy
1178 whitepapers and resources
Strategy
Achieving digital customer service transformation
Read this whitepaper to learn how to rethink service in the digital era and transform your approach to achieve proactive service and deliver seamless experiences for your customers.
Creating customer-centric service with AI and automation
The truth is that many organisations, in their attempt to become more customer-centric, have actually become channel-centric. Read this white paper to find out how your business can turn rhetoric into reality by using automation to put customers first.
Six steps to simplifying service
With an ever-increasing number of channels available and rapidly shifting customer expectations, achieving frictionless service isn’t easy. This guide provides six key steps for simplifying service experiences.
Creating a strategic advantage in insurance with intelligent automation
Going beyond what was possible with traditional RPA, intelligent automation is the strategic advantage you need in a competitive insurance landscape. This white paper will help to show how automation can be used as a strategic driver and critical tool in key areas of your business.
Transforming the way customers buy insurance over the phone
Leveraging value from InsurTech to drive innovation into transformation and ultimately competitive advantage in the current climate is a theme across the insurance industry akin to the Oklahoma Land Rush of 1889. This content provides advice to insurers on which areas to capitalise on first.
Making intelligent automation part of the fabric of your insurance organisation
This white paper focuses on the importance of integrating intelligent automation effectively into your insurance organisation, where to start as well as tips and strategies for success.
Overcoming the practical challenges of implementing Blueprint Two
This report highlights the operational challenges London market participants need to consider around the implementation of Blueprint Two, how these practical challenges can be overcome and the future directions of travel for a modernisation programme.
Spotlight: Motor - The future of pricing
Based on research conducted by Insurance Post and LexisNexis Risk Solutions, this spotlight looks at the forces shaping the motor insurance landscape. Topics covered include the changing behaviours of motor policyholders, the FCA policy statement and the future of motor insurance pricing practices.
A clearer view of claims to help fight fraud
A lack of access to comprehensive claims data means home insurers may be unaware of an increase in both the temptation and opportunity for consumers to commit fraud. This report focuses on why consumer attitudes and preferences make access to accurate claims data an urgent priority.
Core system modernisation: Time for a new roadmap
Insurance businesses depend on modernised core systems more than ever before. This analyst paper focuses on how modernising allows insurers to work better, faster, and smarter while improving the customer experience.