Strategy
1178 whitepapers and resources
Strategy
Future proofing broking: The views of the next and current generation of brokers
The word most often used to describe brokers is ‘resilience’ - but being able to stand firm in a fast moving market is not enough. Based on input from rising stars and senior brokers, this whitepaper provides some clear-cut guidance as to how the broking industry can flourish into the future.
Insurance industry collaboration 2020: A look ahead
What will be the best way for insurers to collaborate in the year 2020? In this future-oriented report set in 2020, we discuss how an insurance company, NSEW, uses a Five Pillar Framework to manage every collaboration session.
Myth vs reality: The expectation gap in the UK insurance industry
This whitepaper studies whether there’s an ‘expectation gap’ between what customers say they want from their insurance provider and what they actually receive. The paper also provides an analysis of the role of price comparison websites whilst highlighting opportunities and threats for insurers.
Future of broking: Articulating the value of a broker
Insurance Age, in association with Zurich, held a series of events with senior brokers to encourage open discussions and some fresh thinking around how broking firms can best articulate their value to customers. This whitepaper reveals the conclusions and insights gained from the events.
Customer experience in the insurance sector insight report
To achieve competitive advantage, a major focus for insurers is a push to improve the quality of their customer interactions. This report outlines the market forces driving change, opportunities that technology-led innovation can provide carriers and the next steps that insurers should consider.
Ethical culture: The challenge for insurance marketers
Marketers are increasingly involved in some of the most important aspects of the customer proposition. This CII guide on ethical culture and insurance marketing looks at five issues in depth: product; information; price; distribution; suppliers.
Designing a sustainable digital insurer: Learning from the digital pioneers
The use of digital, mobile and social media is changing the nature of business for insurers. This whitepaper looks at the opportunities and threats for insurers and highlights why insurers that embrace digitisation have an opportunity to generate new business value and better engage with customers.
AXA's approach to the Insurance Act - A guide for brokers
This broker guide sets out how AXA intends to incorporate the provisions of the Insurance Act 2015 into its commercial insurance contracts and outlines what further help and support will be available from AXA.
In depth: Haulage - a market in flux
The haulage industry poses many challenges to insurers, including a high volume of claims and a competitive rating environment. But for those who are willing to face the risks and understand the market, it is an attractive and growing space to be involved in. Download this article to find out more.
In-depth: Break into cyber
Larry Ferguson investigates why some brokers aren’t selling cyber and learns why they should be. He finds out how, with expertise and effort, cyber policies can be explained and sold to clients.